The clinical environment was a good fit for Baka. Her manager, recognizing talent, encouraged Baka to apply to a new program. In 2018, Baka became the first internal candidate to apply for the Medical Assistant – Certified Apprenticeship program at Fred Hutch’s South Lake Union clinic.
The year-long program, worth 56 college credit hours, is rigorous. Applicants need to be full-time employees, and they receive 2,000 hours of hands-on clinical training with the support and guidance of a certified medical assistant coach. Upon completion of their training, medical assistants serve as the backbone of the outpatient care settings, handling both administrative and clinical tasks such as phlebotomy, COVID-19 swabs, dressing changes and giving injections under the supervision of a registered nurse.
According to the U.S. Bureau of Labor Statistics, Baka made a smart career choice. Medical assistant jobs are projected to grow 15% over the next 10 years, outpacing the job market by 11%. An aging population requiring more medical care is driving most of the demand.
Baka admits the job can be difficult.
“It breaks my heart when a patient dies,” she said, her voice softening, barely audible.
But her mood brightens when she recalls how joyful her work can be. Leaning forward, she asks, “Can I show you something?”
Retrieving a cellphone from her pocket, Baka scrolls past hundreds of thumbnails, eventually stopping on one recently sent to her by a former patient. Fingers excitedly tap the screen, and a photo enlarges. Baka holds the phone out to proudly display a high school graduation photo in which a handsome young man sits next to a Pacific Northwest river.
“I met him when his mom was here for treatment,” she said. “He was so little back then and look at him now. I played a part in him growing up with a mother, and that makes me happy.”