Fred Hutch Patient Financial Services
Hours: Monday through Friday from 7:30 a.m. to 4 p.m. PT
Phone: 1.800.304.1763
Patient Financial Services at Fred Hutch Cancer Center can help you manage the financial side of your cancer treatment.
We have information on insurance, understanding your bills, and organizations that can help with the costs of cancer treatment.
View insurance and billing information in another language:
简体中文 - Chinese
한국어 - Korean
Русский - Russian
Español - Spanish
Tagalog
Tiếng Việt - Vietnamese
Insurance Coverage
Fred Hutch participates in most national private health insurance plans and Medicare, the federal health insurance program for people who are age 65 and older or who are disabled. Learn more about in-network Medicare plans below. We also participate in Medicaid insurance for patients from Washington, Alaska, Montana, and Idaho.
Medicare
Medicare Advantage Plans
Fred Hutch is out-of-network with many Medicare Advantage plans. Check with your insurance carrier or select a plan that is in-network from the Fred Hutch Networks List below.
You can choose a plan that will cover your care at Fred Hutch during Medicare Open Enrollment.
Original Medicare
Fred Hutch is in-network with Medicare. If you have Original Medicare Part A and Part B coverage, cancer care will be covered without prior authorization. You will have copays and deductibles as defined by Medicare. If you choose this option, you can also sign up for separate Medigap and Supplemental pharmacy plans of your choice.
Fred Hutch Networks List
View the list of participating commercial health insurer provider networks. Last updated: December 17, 2024.
Federal No Surprise Act (NSA)
The federal No Surprises Act is designed to protect patients from surprise bills (also known as balance billing) for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The federal No Surprises Act also enables uninsured patients to receive a Good Faith Estimate of the cost of care.
Washington State Balanced Bill Protection Act (BBPA) (HB 1065) and Federal No Surprise Act (NSA)
Washington State law protects you from Surprise or Balance Billing if you receive emergency care at any medical facility or when you're treated at an in-network hospital or outpatient surgical facility by an out-of-network provider. Health care facilities and providers must post a list of the commercial health insurer provider networks they participate in. The federal No Surprises Act (NSA), applies a broader scope of plans and services than Washington's BBPA.
Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your medical care will cost. Under the law, health care providers are required to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
Important facts about your rights under the “Good Faith Estimate” provision:
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
Surprise Medical Billing and Balance Billing Notice
The Affordable Care Act
Fred Hutch supports the goals of the Affordable Care Act (ACA) to improve insurance coverage for those who have insurance, to extend affordable coverage to the uninsured, and to improve health care quality and patient safety. In Washington state, individuals without health insurance can obtain it through the Washington Health Benefit Exchange. For most cancer patients, the ACA eliminates the challenge of lifetime maximums, ensures coverage for pre-existing conditions, and improves access to clinical trials.
Unfortunately, some plans offered on the Washington Healthplanfinder do not provide coverage for cancer treatment at Fred Hutch. Because this may affect you and your family, we want to provide you with information to help you navigate your care options.
Below is a summary of frequently asked questions regarding the Washington Health Benefit Exchange. If you have questions regarding your personal treatment options and insurance coverage, we encourage you to contact your insurance company directly. Our Patient Financial Services team is also available Monday - Friday from 7:30 a.m. - 4 p.m. Pacific Time at 800.304.1763, to discuss options for covering the cost of your care at Fred Hutch.
Frequently Asked Questions (FAQ)
Hospital-Based Billing
Fred Hutch Cancer Center and our clinics are licensed as part of the hospital and as such are hospital-based facilities. Hospital-based facilities bill services in two parts. Depending on the services you receive, you may receive two or more separate bills for the same date of service.
- Facility fees - One bill will come from Fred Hutch for facility fees that include charges for clinic visits, infusion, equipment and supplies. This hospital facility charge will be greater than the professional fee charge. Depending on your insurance coverage, you may pay more out-of-pocket for certain outpatient services and procedures.
- Professional fees - You may also receive a bill from University of Washington Physicians (UWP) for the professional or physician fees, pathologist and radiologist fees.
Based on your insurance plan benefits, your insurance company will process separate claims with co-pays, coinsurance, and deductible amounts. Please review your insurance benefits or contact your insurance company to see what your policy will pay and what you may have to pay out-of-pocket.
Help With Billing Questions
If you have questions, contact the specific billing office listed below for answers.
Fred Hutch South Lake Union, Fred Hutch at EvergreenHealth, Fred Hutch Issaquah, Fred Hutch Peninsula, Fred Hutch at Overlake Medical Center or Fred Hutch at UW Medical Center - Northwest
- You will receive a clinic “facility” bill when you receive services from the Fred Hutch South Lake Union, Fred Hutch at EvergreenHealth, Fred Hutch Issaquah, Fred Hutch Peninsula, Fred Hutch at Overlake Medical Center or Fred Hutch at UW Medical Center - Northwest.
- For questions about your Fred Hutch clinic bill, call Patient Financial Services Customer Service at 206.606.6226 option 1 or toll-free at 800.304.1763.
UW Medical Center and UW Physicians Single Billing Office
Contact information for Harborview Medical Center, UW Medical Center, UW Physicians and UW Neighborhood Clinics
Pay your bill online or message us through MyChart. Patient Accounts and Support Services 206.520.0400 or +1.855.520.0400
- Hours: Monday - Friday: 8 a.m. - 5 p.m. Pacific Time
- Address: P.O. Box 35013, Seattle, WA 98124-3413
When you visit a Fred Hutch outpatient clinic at UW Medical Center, you will receive a bill from UW Medicine. If you are hospitalized overnight at UW Medical Center, you will receive a bill from either UW Medicine or Fred Hutch. After a visit to any Fred Hutch clinic or hospital, you will receive a bill from UW Physicians for the professional services provided to you by the attending doctor or under their supervision.
Billing Your Insurer
Fred Hutch participates in most national private health insurance plans and Medicare, the federal health insurance program for people who are age 65 and older or who are disabled. We also participate in Medicaid insurance for patients from Washington, Alaska, Montana and Idaho.
You can help us bill your insurance company correctly by providing complete information to Fred Hutch Registration and Patient Financial Services when you register. It is important to inform us of any changes to your address, insurance coverage, or employment of the person who is financially responsible for your bills.
When an insurance claim is pending, you will still receive a bill each month if your account has an unpaid balance. You are responsible for paying your account balance within the limits of our credit policy (see Fred Hutch Credit Policy below).
Depending on your insurance, you may be responsible for a co-payment or coinsurance. The amount will depend on the services provided and your insurance coverage.
Fred Hutch Credit Policy
Payments are due within 30 days after you receive your Fred Hutch, UW Medical Center or UW Physicians bill. If you are unable to pay in full, please contact the appropriate billing office to make payment arrangements. It is important to do this as soon as possible after receiving your statements until your account is paid in full, regardless of whether you have insurance coverage.
Patient Pricing Info/Estimator
Fred Hutch is committed to being transparent about our charges. We provide both outpatient and inpatient services. The information provided represents our current standard charges for all patients.
Paying Your Bill
We appreciate your prompt payment.
The forms of payment that each facility accepts are described below, along with contact information if you have billing questions.
- Pay with Fred Hutch's Online Bill Pay using using Visa, MasterCard, debit card or e-check.
- Pay by mail using check, money order, Visa or Mastercard.
- Send payments to: P.O. Box 34005, Seattle, WA 98124-1511.
- Billing inquiries: Call 206.606.6226 option 1 or toll-free 800.304.1763.
- PLEASE DO NOT MAIL CASH
Patients may also pay their bill using Fred Hutch's patient portal, MyChart.
Online Bill Pay FAQ
Fred Hutch Collections Policy
Fred Hutch Patient Billing and Collections Policy, English (PDF)
환자 청구 및 징수 정책, Korean (PDF)
правила выставления счетов и взыскания задолженности с пациентов, Russian (PDF)
患者计费和催收政策, Simplified Chinese (PDF)
Política de facturación y cobros a los pacientes, Spanish (PDF)
Chính sách ghi hóa đơn và thu tiền bệnh nhân, Vietnamese (PDF)
Financial Assistance
Financial Assistance is available if your income qualifies. Fred Hutch assists Washington state residents in some cases. Many other organizations can help pay for treatment, medication, housing and other needs.