MyChart

Two-step verification for your MyChart account will require you to login with your username and password and then enter a single-use code that will be sent to you via email or text message, depending on the communication preferences you have selected in your account.

Each time you log in to your MyChart account, you will be prompted to select email or text as the method of delivery for a login code. You will receive a single-use six-digit code that must be used to complete the login.

FAQ on Two-Step Verification (PDF)

While most MyChart messages are free, replies that require medical expertise and more than five minutes of your provider’s time are billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services.

You and/or your insurance are not billed for the following types of MyChart messages:

• Scheduling an appointment
• Requesting a prescription refill
• Questions that lead to an appointment
• Questions related to a visit you had in the last seven days
• Questions about billing
• Messages that take less than five minutes of your provider’s time to answer
• Messages initiated by your health care team

While most MyChart messages are not charged, replies that require medical expertise and more than five minutes of your provider’s time are billed, as we do for other medical services. Types of messages that are billed include:

• Requests for new medications
• Questions about new symptoms or problems
• Questions about news or journal articles
• Changes to a chronic condition
• Requests to fill out medical forms
• Requests for new referrals

If a MyChart message is billable, we will first bill your insurance provider, as we do for other medical services. These messages can be viewed as a kind of virtual consultation, like an in-person appointment. If a MyChart message incurs a charge, it will be billed as we do for other medical services.

Anticipated costs vary based on insurance coverage:

Note: Costs are subject to change periodically. Financial assistance applies to MyChart medical advice message charges.

Depending on your insurer, the costs may be covered at 100% or you may receive a bill which may represent a copay, coinsurance and/or deductible. Contact your insurer to learn your out-of-pocket cost for a medical advice message. If the insurer asks for a “CPT code,” the codes typically used are 99421, 99422 and 99423.

If you do not have insurance or the service is not covered by insurance, you will receive a bill which may include a 30% discount if eligible.

Financial assistance (based on gross income of 0-300% of the Federal Poverty Level) provides full coverage of out-of-pocket costs for professional fees such as MyChart medical advice messages.

If you need help paying your bill, whether you have insurance or not, you may qualify for financial assistance. For more information about financial assistance or to receive a cost estimate, visit UW Medicine Billing and Insurance or contact Patient Accounts & Support Services by calling 206.520.0400 or 1.855.520.0400. Fred Hutch Cancer Center patients may call 206.606.6226 (option 1) or submit questions via MyChart.

As with any appointment or medical service, costs can vary depending on the amount and level of expertise required to ensure the best possible treatment and patient outcome, as well as each patient’s insurance coverage.

Yes. Financial assistance applies to professional fees, including medical advice MyChart messages. Your gross income must fall within 0-300% of the Federal Poverty Level for financial assistance to apply to full coverage of out-of-pocket costs. If you have questions about your specific situation, you can request more information by calling 206.744.3084 or visiting UW Medicine Financial Assistance.

UW Medicine provides financial assistance for eligible patients based on gross family income. More information and the financial assistance application is available at UW Medicine Financial Assistance.

No. Patients will only be billed for medical advice messages that they initiate. If your clinician sends you a message asking for information or giving you an update on a topic you didn’t start, you won’t be billed.

Requests for referrals to support services (e.g., physical therapy, nutrition services, etc.) that are related to an existing treatment plan, such as ongoing cancer treatment are not considered “new” referral requests, generally take less than five minutes of a clinician’s time and would not be billed.

Yes, this includes all patients using MyChart, including those receiving care at Fred Hutch. Fred Hutch patients who have questions may call 206.606.6226 (option 1) or submit questions via MyChart.